What This Privacy Policy Covers
We collect information you give us directly — your name, contact details, and the wallet identifiers tied to your bKash, Nagad or Rocket account when you make a deposit or withdrawal. We also collect data your device sends automatically, like IP address, browser type and session
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activity, to keep your account secure and to detect unusual login patterns. We do not sell your personal information to third parties. We may share limited data with payment processors — only what is necessary to complete a bKash, Nagad or Rocket transaction — and with
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fraud-prevention services that help us keep accounts safe. We retain your account data for as long as your account remains active and for a defined period after closure, as required by applicable rules in the regions where we operate. Because access to bg9999 depends on your
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local law and eligible region, the specific retention rules that apply to you may vary. You can request a copy of the data we hold about you, ask us to correct inaccuracies, or raise a deletion request by contacting our support team directly. We will acknowledge
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your request and respond within a reasonable timeframe.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.